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Ruckus controller problem

adelboulares9
New Contributor
 
Hi we have a second controller offline(follower)
I didn't know why please help 
Ping is ok By the way 
And thank you
 
Upon reviewing the cluster configuration, we identified the primary issue with SZ104-2 (Follower). Attempts to start the service were unsuccessful, and all services remain down. The logs indicated the following errors: 
 
((```
end_request: I/O error, dev sda, sector 21420468 
 
ata1.00: exception Emask 0x0 SAct 0x800 SErr 0x0 action 0x0 
ata1.00: irq_stat 0x40000008 
ata1.00: failed command: READ FPDMA QUEUED 
ata1.00: cmd 60/08:58:c8:9d:11/00:00:10:00:00/40 tag 11 ncq 4096 in 
        res 41/40:08:c8:9d:11/00:00:10:00:00/40 Emask 0x409 (media error) <F> 
ata1.00: status: { DRDY ERR } 
ata1.00: error: { UNC } 
 
ata1.00: exception Emask 0x0 SAct 0x4000 SErr 0x0 action 0x0 
ata1.00: irq_stat 0x40000008 
ata1.00: failed command: READ FPDMA QUEUED 
ata1.00: cmd 60/08:70:c8:9d:11/00:00:10:00:00/40 tag 14 ncq 4096 in 
        res
 
 
41/40:08:c8:9d:11/00:00:10:00:00/40 Emask 0x409 (media error) <F> 
```))
Please help why the controller always offline
1 REPLY 1

vignesh_ramasam
Moderator
Moderator

Hello Adel,

Greetings!

Are you seeing this error message with the console access?

Do you have cluster backup collected?

What is the status of the "status LED" on the controller?

What is the controller version?

Regards,

Vignesh