Hi Alex,
I understand the concern that you are not receiving an update from the sales team.
Please check for partners nearby using the link:
https://www.ruckusnetworks.com/partners/partner-locator/
Let me know if you have any further queries.
Regards...
Hi Tery,
Good Day!
If the controller's LED status is flashing RED, it is faulty. If you know the ZD log-in credentials, you can use the same to log in to the AP to determine what version it is on:
get version >> Execute this command from the CLI sess...
Hi,
Good day!
I understand you are planning to upgrade the ZD1200 firmware.You can upgrade the controller from 10.2.1.x to 10.5.1.0.240 without requiring an upgrade path.
Refer to the following release notes for the upgrade path:
https://support.ruck...
Hi Alexey,Good day!What is the current version of the ZD1200? You need a support entitlement to upgrade the ZD1200.Please contact the Ruckus sales team to obtain the support licenses. Access the following link to contact sales:https://www.ruckusnetwo...
Hi Tery,
Could you confirm the status of the LED on the controller?
It is important to determine the version of the existing faulty ZD1200 controller. Once you have that information, you can proceed with the replacement, upgrade the new ZD1200 to the...
