Hi Herber, Greetings! Are you able to log-in to the controller now? If yes, please share the output for the following commands: show version How long have you been facing this issue? I am looking forward to your response. Regards, Vignesh

Hi Alex, I understand the concern that you are not receiving an update from the sales team. Please check for partners nearby using the link: https://www.ruckusnetworks.com/partners/partner-locator/ Let me know if you have any further queries. Regards...

Hi, Good day! I understand you are planning to upgrade the ZD1200 firmware.You can upgrade the controller from 10.2.1.x to 10.5.1.0.240 without requiring an upgrade path. Refer to the following release notes for the upgrade path: https://support.ruck...

Hi Alexey,Good day!What is the current version of the ZD1200? You need a support entitlement to upgrade the ZD1200.Please contact the Ruckus sales team to obtain the support licenses. Access the following link to contact sales:https://www.ruckusnetwo...