cancel
Showing results for 
Search instead for 
Did you mean: 

RTU 90 day temporary license warning about expiration

alexandre_jablo
New Contributor II
We have a vSZ for one of our clients and recently a message poped up at the top:

***The 90-day temporary right to use (RTU) license for this system will expire on 2016-07-18. Add an Virtual SmartZone RTU license to avoid interruption to service.***

At beginning it was in in green, now its showing in yellow. The problem is we do have an RTU license installed. So I hope it finds the proper license and switches over.


I thought of posting this here first to see if other people got the same problem before bringing it to support.

Image_ images_messages_5f91c3e4135b77e2478ce71c_d9ed542a9e5a53a9377caf4e8cf7b8e7_RackMultipart2016062913642rdmo-91fc0b09-3e72-4fa9-8f20-9533114aff5e-1990864120.png1467229626

Image_ images_messages_5f91c3e4135b77e2478ce71c_887b6321a9dab5b0309c37373bff5531_RackMultipart201606293882915e0-568685bf-0896-4c97-a871-8101ec67c96a-496806162.png1467229942
3 REPLIES 3

michael_brado
Esteemed Contributor II
The Tech Support engineer suggests "sync" your RTU license again?

martin_martin
Valued Contributor
Hi Alexandre,

If the sync doesn't resolve the issue, then please go to the support portal and open a ticket via the chat. As this is not something we can resolve directly via the forum.

Kind regards
Martin

alexandre_jablo
New Contributor II
Yeah sync doesn't work. also downloading and uploading the license file manually didn't work either. I'll contact support.

Thanks.