RTU 90 day temporary license warning about expiration

[alexandre_jablo]

We have a vSZ for one of our clients and recently a message poped up at the top:

***The 90-day temporary right to use (RTU) license for this system will expire on 2016-07-18. Add an Virtual SmartZone RTU license to avoid interruption to service.***

At beginning it was in in green, now its showing in yellow. The problem is we do have an RTU license installed. So I hope it finds the proper license and switches over.


I thought of posting this here first to see if other people got the same problem before bringing it to support.

[michael_brado]

The Tech Support engineer suggests "sync" your RTU license again?

[martin_martin]

Hi Alexandre,

If the sync doesn't resolve the issue, then please go to the support portal and open a ticket via the chat. As this is not something we can resolve directly via the forum.

Kind regards
Martin

[alexandre_jablo]

Yeah sync doesn't work. also downloading and uploading the license file manually didn't work either. I'll contact support.

Thanks.