AP appear online in Smartzone 144 but status AP is not manage by SCG

[nio_ernest_leza]

i have a new device which has a fresh installation. smartzone running 6.1.1.959. AP Ruckus R550(2) hast been tested on the device. appeared online on smartzone 144 but that AP status i think is not manage by controller. i cannot create a case due to no support license yet been activate and have a problem from our internal. the led light CTL is blinking and it supposedly steady once connected to controller. tried to get logs from AP please see below:

Oct 23 13:31:30 RuckusAP daemon.info hub_registrar: OCSP: Initial curl host ap-registrar.ruckuswireless.com connection check returns failure 1536
Oct 23 13:32:27 RuckusAP local2.err syslog: AP get the broadcast ip in its subnet, the broadcast ip is 192.168.9.255
Oct 23 13:33:06 RuckusAP user.info syslog: bba: sta-2g=0 sta-5g=0 perc=25 sta-2g-expect=0
Oct 23 13:33:06 RuckusAP user.info syslog: bba: Good client distribution
Oct 23 13:33:32 RuckusAP local2.err syslog: AP get the broadcast ip in its subnet, the broadcast ip is 192.168.9.255
Oct 23 13:34:35 RuckusAP local2.err syslog: AP get the broadcast ip in its subnet, the broadcast ip is 192.168.9.255
Oct 23 13:35:44 RuckusAP local2.err syslog: AP get the broadcast ip in its subnet, the broadcast ip is 192.168.9.255
Oct 23 13:36:30 RuckusAP daemon.info hub_registrar: OCSP: Initial curl host ap-registrar.ruckuswireless.com connection check returns failure 1536
Oct 23 13:36:50 RuckusAP local2.err syslog: AP get the broadcast ip in its subnet, the broadcast ip is 192.168.9.255
Oct 23 13:37:56 RuckusAP local2.err syslog: AP get the broadcast ip in its subnet, the broadcast ip is 192.168.9.255
Oct 23 13:38:51 RuckusAP local2.err syslog: AP get the broadcast ip in its subnet, the broadcast ip is 192.168.9.255

AP connectivity to smartzone and smartzone connectvity to AP is ok. both pingable.

could you please help resolve this issue. appreciate your help

[wei_jiang]

Hi,

From your picture, I can see that although more than 300 APs are connected, But there are only 25 licenses. It may be that the temporary license used previously has expired. You can upload a screenshot of the license so I can take a look. Administration--License--installed License

[syamantakomer · Accepted solution]

Hi @nio_ernest_leza,

Yes, as soon as you register an AP to the controller, it consumes 1 AP lic, and same is true for ICX switches. This is expected behavior and as per product licenseing design.

If you have only 24 AP license, I suggest deleting rest of the APs for now and you can onboard them as you buy more AP licenses.

[nio_ernest_leza]

Hello Sanjay,

Apologies for the late response. I have deleted some of the registered APs. thank you for your help!

[sanjay_kumar]

Hi @nio_ernest_leza 
Glad to hear that the issue is resolved. Feel free to let us know if you need any assistance.