suspect switch is running Routing Code after power outage, unable to locate IP when scanning network

[BT]

After power outage experiencing poor/intermittent internet connectivity. Suspecting the switch is running routing code as documented here:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Following instructions to locate the switch IP and am unable to locate the IP as documented here:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

[Imran_ruckus]

Hi @BT 

Thank you for the response and the update.

Please Enter the below commands in CLI to fix the Routing code issue.

Note: Hit Enter to accept each command 

enable

copy flash flash secondary 

boot system flash secondary yes 

Example: 

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

ICX7150-24P Router>enable (hit enter to accept the command) 
ICX7150-24P Router#copy flash flash secondary (hit enter to accept the command and wait: until the flash finished) 
ICX7150-24P Router#boot system flash secondary yes (hit enter to accept the command: the switch will reboot)

Additionally, you can reset your Switch username/password if you want, use the following commands to either modify the existing password or create a new username and password: (Please note them for future reference)

enable

configure terminal

device(config)#username super password pass

In this example, the username is ‘super’ and the password is ‘pass’. (You can use of your choice)

To ensure proper authentication, execute the following commands:

device(config)#crypto key generate rsa

device(config)#aaa authentication login default local

device(config)#aaa authentication web-server default local

After these commands you can use new reset username/password

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @BT 

Greetings!!!

Thank you for the response and the update.

Please reset your username password once again using the below process.

Enter the commands:

crypto key zeroize rsa

Use the following commands to either modify the existing password or create a new username and password: (Please note them for future reference)

enable

configure terminal

device(config)#username super password pass

In this example, the username is ‘super’ and the password is ‘pass’. (You can use of your choice)

To ensure proper authentication, execute the following commands:

device(config)#crypto key generate rsa

device(config)#aaa authentication login default local

device(config)#aaa authentication web-server default local

Please download the Putty Application and try to log in to the CLI by SSH option using your new username and password.

Putty download link:https://www.putty.org/ 

Try the SSH option to log in to CLI (Putty) as described below- Please refer below.

SSH- Port 22 

Once you login using SSH, execute the below commands once again:

enable

copy flash flash secondary 

boot system flash secondary yes 

Example: 

VIDEO LINK AS REFERENCE: https://www.youtube.com/watch?v=Eem1IBgYaWc

Please let me know if that works.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[BT]

Hi Imran,

When I login with user name and password and enter enable I get the following message 

[BT]

Hi Imran, 

I was able to go through the steps in the 

Following this step: device(config)#crypto key generate rsa

The return message is: Key already exists. Please zeroize it. 

I was also able to go through the following steps; however, when I run Show Version it still shows its running the routing code. 

enable

copy flash flash secondary 

boot system flash secondary yes

To summarize, I now can login, change password, boot from secondary, flash secondary but still appears to be running routing code. I'm unable to login to the switch via the app only via USP to console. I still get ‘no password assigned error’ after entering ‘enable’ after successful login. 

[BT]

Hi Imran,

I performed the following steps

--------------------------------------
Enter the commands: crypto key zeroize rsa

Use the following commands to either modify the existing password or create a new username and password: (Please note them for future reference)

enable

configure terminal

device(config)#username super password pass

In this example, the username is ‘super’ and the password is ‘pass’. (You can use of your choice)

To ensure proper authentication, execute the following commands:

device(config)#crypto key generate rsa

device(config)#aaa authentication login default local

device(config)#aaa authentication web-server default local

-----------------------------------------------------------------

The username and password I set worked as I logged out and logged back in using the new username and password. However, when I rebooted the switch the username and password I set no longer works. I also tried other username and password combinations and nothing work (referencing previous screen shot of possible username/pwd combos). 

I went back to the instructions above on recovering the switch username/password and follow the instructions again in the video: enter 'no password' and then boot. once the switch reboots I'm still prompted for a username and password. 

Upon reboot I also continue to see errors in the boot process and TFTP timeouts (screenshots provided earlier). I also see this error when rebooting regarding could not boot from primary

Is there any other way to get support other than messaging back and forth in this forum. This is not a helpful avenue for such in-depth support. In absence of any other support avenue. What steps should I try next if the password recovery method is no longer working?