suspect switch is running Routing Code after power outage, unable to locate IP when scanning network

[BT]

After power outage experiencing poor/intermittent internet connectivity. Suspecting the switch is running routing code as documented here:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-ICX-7150-C12P-...

Following instructions to locate the switch IP and am unable to locate the IP as documented here:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

[Imran_ruckus]

Hi @BT 

Greetings!

Please use the private chat option to respond so we can proceed further. For your reference, I have included a screenshot below.

Thank you once again for your patience and understanding.

Best regards,

Imran Sanadi 

RUCKUS Lennar Home Community

[BT]

Thanks Imran, I have responded in private chat. 

[Imran_ruckus · Accepted solution]

Hi @BT 

Greetings of the day!!!

Thank you for sharing the requested information on an private chat.

Based on the troubleshooting done, your ICX-7150-C12P Switch is not working with console cable to access CLI and not getting IP address assigned from the ISP (Internet Service Provider's) Router. Checked with multiple troubleshooting steps. However, the failure persists. This Switch unit Should be RMA (Return Merchandise Authorization) in simple words replacing it.

Feel free to contact us via chat, comment you already have a post, copy the link from the post (URL), and paste it into the chat to start the unit replacement.

Please follow the steps as shown in the below example:

As shown in the below picture, copy the link and share it via chat from the link provided:

The below link is to contact us by chat (only)

https://support.ruckuswireless.com/contact-us

Did I answer your queries? If yes, hit the Kudos buttons and also accept the answers as Accepted solutions.

Please let me know if you have any queries in this regard.

Thank you again. We really appreciate your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @BT 

Thank you for the update.

Please reboot the switch by unplugging it from power and then plugging it back in, ensuring that the Console CLI is connected as we did during credential reset process. Once the switch displays its version, you will find the serial number just below it; please refer to the screenshot below for guidance.

If you have any questions, feel free to reach out.

Thank you once again for your understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[BT]

Thank you, Imran. RMA Case submitted