ruckus not working

[nwi2247]

Hello,

I have tried 3 times to reset my ruckus and it doesn't work.

The access points have no lights on them. 

Please let me know how to fix this. THank you

Its RUCKUS ICX 7150-C12P

[Imran_ruckus]

Hi @nwi2247 

Thank you for the detailed information you shared,

As I can see from the information you shared, the PoE is in the disabled state on some of the ports of the Switch (Please refer to the below screenshot). By which the Access Points are unable to get the power.

To enable the PoE on the Switch, please perform the below commands from the CLI:

Switch>enable
No password has been assigned yet...
Switch#configure terminal
Switch(config)#interface ethernet 1/1/1 to 1/1/12
Switch(config-mif-1/1/1-1/1/12)#inline power

Also attaching a Screenshot as a reference:

Once you perform the above process all ports should be On, and APs should get the power.

To avoid these issues in the future, I would like to suggest upgrading your Switch to the latest stable version, as your current Switch is on the old version which is SPS08061a. Please let me know once you are done with the above process, to assist you with the upgrading of the Switch.

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[nwi2247]

Hello, 

I did that but still no lights on the access points.

If you would like to send me directions to update it, please do. Thank you

[Imran_ruckus]

Hi @nwi2247 

Thank you for the response.

Could you please check if all the ports are ON which were Off I marked in the screenshot. Use below commands to check.

Please enter the below commands once you log in to CLI and share the output.

Note: Hit Enter to accept each command 

enable
show inline power 
 

Please check and share a screenshot of the same.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[nwi2247]

[Imran_ruckus]

Hi @nwi2247 

Thank you for the response and the information.

You are unable to get Power on your Access Points because of low voltage. As marked in the below screenshot.

Please reboot the Switch once by performing the below commands:

Note: Hit Enter to accept each command 

enable

reload

y

Please check the Access points once the Switch comes up and confirm. Again there is a low voltage issue, we could proceed with an upgrade of the Switch.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.