Unable to Login to Unleashed App Using an iPhone 12 Pro Max Running iOS 16.5.1

[GregR]

Hello,

I am posting this in reference to DavidCH's (Moderator) 6-22-2023 known issue thread.

I am having the same problem trying to log into the Unleashed app from my iPhone 12 Pro Max running iOS 16.5.1. I get the error message "You are not connected to the Unleashed network. Go to Settings." I have read the description of the issue and the workaround. I downloaded Advanced IP Scanner on my laptop and ran it. I am seeing 2 Ruckus entries; one with a name "Ruckus AP" and the other with just an IP address as its name. I typed both the IP addresses into my Safari browser and I am getting the message "Warning Potential Security" risk and a recommendation to go back.

First, which is the correct Master AP address (the obvious one?), and why am I getting this warning? Secondly, once I know the correct Master AP IP address, can I just go directly to the unleashed app and enter it as the Destination IP?

Since my network is fully functional if this work around doesn't solve the login problem I'll just wait for the app update.

My network is working fine besides the fact I can't login to the Unleashed app. If this doesn't work I'll just wait for the new software release and app update.

Thanks in advance for any help you can give me.

[Jayavidhya]

Hi @GregR 

Greetings of the day,

Sorry for the inconvenience caused.

PLEASE NOTE: This is a known issue on which we are working with our Engineering Team internally. And This issue is expected to be fixed in the upcoming Unleashed version 200.14 software release and the App Release.  

The estimated Time of Arrival (ETA) for the release is Mid of July 2023.

For now, please refer to the workaround, that will be using the IP Address of Master AP as described in the below process.

If you haven’t tried Accessing Unleashed on a web browser via the IP address of the Access Points, could you please try to find the Master IP address of the Access Point and try to check it on a browser? Please refer to the below guide to find the IP address.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below Unleashed dashboard after finding the IP Address of the AP. Try to log in

Refer to the below screenshot to know your MASTER IP Address on the Web Unleashed system.

Once you find and can log in via the IP Address of the Unleashed Master Access Point, please try the below steps.

1. Make sure you are connected to the RUCKUS Access Point Wi-Fi Network.

2. Click on ‘change login destination’. (Please refer to the below screenshot)

3. Put your Unleashed MASTER Access Point IP Address as ‘Destination IP’ and save it. (Please refer to the below screenshot and 0.0.0.0 is just an example)

4. Now try to log in to Unleashed App using your credentials.

Please follow ALL 4 STEPS as explained above.

Please let me know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community