poor connection

[katiemitz]

There was a power surge, and since then we are have very very intermittent connection. I've logged on and it says that a switch is disconnected... having a hard time figuring this out.  Internet provider has verified their connection is strong.

thanks

[katiemitz]

In addition it also says switch is disconnected un the Unleashed Dashboard

[katiemitz]

OK, I am still needing some assistance here. A few things...

1. I was finally able to log into GUI.  Followed the directions, and it will not change to switch mode.  I've tried 3 times now, and no change.  I have also rebooted, and unplugged - still no luck.

2. In the Unleashed Dashboard, the switch says the following:

ICX Switch is Disconnected

MAC Address:

c0:c5:20:a7:eb:4d

IP Address:

10.0.0.186

Name:

ICX7150-C12-Router

Failed to ping ICX 10.0.0.186. Suggest checking the network.

3. Should my Xfinity box have Bridge mode enabled or disabled?  Any other settings I should be checking?

Please advice.  Thank you!

[katiemitz]

OK, I am still needing some assistance here. A few things...

1. I was finally able to log into GUI.  Followed the directions, and it will not change to switch mode.  I've tried 3 times now, and no change.  I have also rebooted, and unplugged - still no luck.

2. In the Unleashed Dashboard, the switch says the following:

ICX Switch is Disconnected

MAC Address:

c0:c5:20:a7:eb:4d

IP Address:

10.0.0.186

Name:

ICX7150-C12-Router

Failed to ping ICX 10.0.0.186. Suggest checking the network.

3. Should my Xfinity box have Bridge mode enabled or disabled?  Any other settings I should be checking?

Please advice.  Thank you!

[Yarenis]

Hi @katiemitz

Since the Web access is not working to make the changes, we need to gain access via the console and made the changes from there, finally perform an upgrade to avoid issues in the future.

1:Gaining access via console:

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video for ICX)

https://www.youtube.com/watch?v=YXR4xhkw3q8

(Tutorial for MAC)

https://www.youtube.com/watch?v=1AcJokMm78U

2:Once you are connected to the Switch, run the next commands.

ICX7150-C12 Router>enable   

ICX7150-C12 Router>show flash  (you can confirm in which partition you have the correct code that will start with SPS example: SPS08080f.bin normally will be your primary partition)

ICX7150-C12 Router#copy flash flash secondary  (this will copy what is in your primary code to the secondary)

ICX7150-C12 Router# write memory

ICX7150-C12 Router#show flash  (now both partitions must start with the SPS before the code type)

ICX7150-C12 Router#Boot system flash primary yes 

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

[katiemitz]

terminal says

"No such file or directory"