new home owner

[wholes]

I do not know the password or username. however, I was able to figure out the IP address. Im having trouble factory resetting the ruckus so that configure.me show up but its doesn't.

1st attempt, I try to reset by having internet cable plugged into one of the 12 AP and power disconnected. now, pushing the reset for 30 sec with a pin while plugging the power source. amber lights just continue to blink non stop. 

2nd attempt. I try to reset by having internet cable plugged into one of the 12 AP and one of the other cables (2 total) and power disconnected. now, pushing the reset for 30 sec with a pin while plugging the power source. amber lights just continue to blink non stop.

3rd attempt. I try to reset by having one of the blue cable plugged into one of the 12 AP and power disconnected. now, pushing the reset for 30 sec with a pin while plugging the power source. amber lights just continue to blink non stop.

All the attempt the flights just continue to blink non stop