ceiling access points has no power

[dhaval2705]

Hello,

I have two access points mounted to ceiling which has no power since a day now.

I have tried what I can such as disconnect and connect back main switch to power source multiple times. Also tried reset the main switch by pressing reset button while putting the plug back to power source but not working. Any help will be appreciated to get things back on track.

[Jayavidhya]

Hi @dhaval2705 

Please let us know whether you have opened the MAC terminal or not. 

Also once you are installed with the drivers please connect the laptop to your switch using the serial console cable with an RJ-45 connector.

Once you are done with the above process please follow the below steps on how to open MAC terminal please follow the below steps.

Click the Launchpad icon in the Dock, type Terminal in the search field, then click Terminal.

Or

In the Finder , open the /Applications/Utilities folder, then double-click Terminal.

Once you opened the terminal please enter the following commands.

Enter this command:

ls /dev/cu.*

This command will display something like this:

One of those logs will say something similar to /dev/cu.SiLabs_Serial (which is related to the drivers you installed).

Please let us know once you are done with the above process.

Best regards,

Jayavidhya

Lennar Home Community
 

[Jayavidhya]

Hi @dhaval2705 

Please connect the laptop to your switch using the serial console cable with an RJ-45 connector as mentioned below.

Once you have connected to the console port please open the terminal and then enter the following commands.

Enter this command:

ls /dev/cu.*

This command will display something like this:

One of those logs will say something similar to /dev/cu.SiLabs_Serial (which is related to the drivers you installed).

Please let us know once you are done with the above process.

Best regards,

Jayavidhya

Lennar Home Community

[Jayavidhya]

Hi @dhaval2705 

Thanks for your response.

If the resetting process doesn't work, we need to perform a software recovery. Please follow the below link on how to perform software recovery process.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[dhaval2705]

i have located terminal but when I am putting command nothing is happening

do i need to do this after i attach my mac to switch?

[dhaval2705]

hi. I have attached my computer and put the first command in terminal but i am NOT getting the response as below:

I put command, ls /dev/cu.*

This command will display something like this:------which did not happened

One of those logs will say something similar to /dev/cu.SiLabs_Serial (which is related to the drivers you installed).

please help