cannot assess wifi network with ruckus through lennar any longer

[savovcm]

I just came home after being gone for 2 months. I tried to access my wifi through Ruckus through lennar. When I put my password in several times it would not accept it. I unplugged the box and did a reset of the box. Now I cannot even find the wifi network anylonger to try. I also tried to go in through the app unleashed and it says "you are not connected to unleashed network. Got to settings. I go to setting but there is nothing there. I need help now

Thanks

[Vásquez_Fer]

Hi @savovcm 

Basically, due the power outage/ power spike the switch went to a state that we called (boot-mode) that is not able to boot up properly. 

That does not mean is broken or need to be replace 'in some cases'

1-Please try to disconnect from the Power outlet the ICX-7150 and reconnected.

2-Please try to press the reset button using a paper click or a small stick 

1. Remove power from the switch.
2. Press and hold the Reset button while applying power to the switch.
3. After all the system LEDs flash amber, release the Reset button.

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link:https://www.youtube.com/watch?v=6jHMTdo_hK4

If that does not make any difference, we need to perform a software recovery since it can be that the image flash is corrupted so in basic words the unit is not able to boot up properly and need re-install the image to boot up properly.

3-We need to access (physical) using one of the cables to the ICX-7150C12P mentioned on the below guide: 

How to console in the ICX-7150-12cp 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Once we are there, we can try to boot up the unit using the following commands: 

Boot_primary or Boot_secondary 

If that step does not work Software recovery needs to be applied

Here is the guide: 

 https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-r...

 Video Link: https://www.youtube.com/watch?v=Ql22blH_CGo

Best Regards 

Fernando Vasquez 

[savovcm]

none of this worked and I am just getting a new poa that has phone support vs going through this type of forum. 

[Jayavidhya]

Hi @savovcm

However, we cannot replace the chassis until you confirm that the hardware is damaged.

Please provide an image/photo where you are trying to connect via console / Ethernet  from ICX 7150 - C12 P (USB type C to USB ) to PC. ( Physical setup ) like the following example : 

Before uploading the photos please login to the RUCKUS account and you can upload the image.

Best regards,

Jayavidhya

Lennar Home Community

[savovcm]

here you go

[Jayavidhya]

Hi @savovcm

Please share the error you are getting while performing software recovery. Also please share the logs from the software recovery of the switch.

Best regards,

Jayavidhya

Lennar Home Community