cannot assess wifi network with ruckus through lennar any longer

[savovcm]

I just came home after being gone for 2 months. I tried to access my wifi through Ruckus through lennar. When I put my password in several times it would not accept it. I unplugged the box and did a reset of the box. Now I cannot even find the wifi network anylonger to try. I also tried to go in through the app unleashed and it says "you are not connected to unleashed network. Got to settings. I go to setting but there is nothing there. I need help now

Thanks

[Jayavidhya]

Hi @savovcm

Please confirm how you are trying to gain access from switch through WebGUI, SSH, Telnet, console?

Note: Taking consideration that the unleashed dashboard/ application have their own credentials and to manage the access points and the switch has other credentials to manage the switch.

These are the credentials for the switch.

Usernames:           Passwords:

admin                    sp-admin

super                     Lennar

                               lennar

                               ruckus

                               Ruckus!

                               Ruckus1

                               admin

                               password

IF THIS STEP IS NOT WORKING:

Please try gaining access to switch via console and through CLI/console to perform a password recovery. After you have done with the password recovery you can fix the routing code issue.

Please follow the below guide to perform password recovery.

Password Recovery on a Ruckus ICX Tutorial video

https://www.youtube.com/watch?v=XJS28DWbHM4

Recovery Process

1. Console access to the switch.

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

2. Reboot the switch with the console cable attached and press "b" until the following is displayed.
3. Using the following commands to remove the password

• no password
• boot

4. Set new password commands.

Enable

config t

username super password pass

Where super is the username and pass is the password

Wr mem

exit

Reload

Are you sure? (enter 'y' or 'n'): y

Best regards,

Jayavidhya

Lennar Home Community

[savovcm]

 I have a technical person over here and they are stating there is no power into the box and that the ports do not light up. Does this mean this box is bad?

[Yarenis]

Hi@savovcm

Please check SYST and power the lights' status of the ICX7150 Switch, describe those lights for us first.

Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community Moderator

[savovcm]

no light on status button, and no lights on any of the words in box,  no lights on. poe light is completely off