2:IF not all the devices are affected, there is a possibility that the PoE(ppower over Ethernet) was disabled in the switch, so please provide the next screenshot after gaining web access to the Switch.
A:Find the IP address of the Switch:
How to find my Ruckus “Devices IP address” using free applications
We are having the same issue. Both of our access point devices don't have any power now. We have unplugged everything, but can not get anything to work. I do not understand the steps you have provided here. My mac won't allow me to download the app to find the IP address so I can't follow any of the steps in part 2.