access points not powering on

[tyreese6]

Hello,

Two of my access points are not powering on. I had this issue before and Ruckus techs were able to resolve the issue via remote access.

Tyreese McAllister

[Yarenis]

Hi @tyreese6 

Please confirm if all the devices that required power are no longer powering up, if that is the case follow up the next guide, are just some devices follow up the step two.

1:

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

2:IF not all the devices are affected, there is a possibility that the PoE(ppower over Ethernet) was disabled in the switch, so please provide the next screenshot after gaining web access to the Switch.

A:Find the IP address of the Switch:

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

B:Now that you know the IP address of the Switch, in my case my IP address is 10.176.192.100, search for that IP address in the URL bar of your Web browser:

Hit login and the credentials must be

User: super

Password: sp-admin

Or test the combination

Usernames:           Passwords:

admin                    sp-admin

super                     Lennar

                               lennar

                               ruckus

                               Ruckus!

                               Ruckus1

                               admin

                               password

C:Now that you have access to the Switch, let's check what is the PoE status:Please provide the screenshot

Hit port>inline power>inline power statistics

😧Provide the logs in case we have a PoE failure:Please provide the screenshot

Hit monitor>system log

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[AmandaO]

We are having the same issue. Both of our access point devices don't have any power now. We have unplugged everything, but can not get anything to work. I do not understand the steps you have provided here. My mac won't allow me to download the app to find the IP address so I can't follow any of the steps in part 2. 

[Yarenis]

Hi @AmandaO 

Try to gain access to your ISP router, from there you can see the devices connected, if not the other way to access the Switch will be via console access, and run the next commands.

1:gain access to the Switch via console.

How to console in the ICX-7150-12CP 'Ruckus Switch'

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

RUCKUS ICX 7150 USB TYPE C CONSOLE (tutorial video for ICX)

https://www.youtube.com/watch?v=YXR4xhkw3q8

(Tutorial for MAC)

https://www.youtube.com/watch?v=1AcJokMm78U

2:Once you gained access to the Switch, run the next commands and provide the information.

Note: if ask you for credentials, try the next combination:

Usernames:           Passwords:

admin                    sp-admin

super                     Lennar

                               lennar

                               ruckus

                               Ruckus!

                               Ruckus1

                               admin

                               password

show version

show poe

show log

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

[tiago1984]

Hi, I can't software reset as my console doesn't work well on Mac. not sure why.

can someone help me how to console in the ICX?