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Wifi network disappeared

ArtPrescribed
New Contributor

I lost internet service for approx 8 days due to a problem with the fiber and once ATT fixed the issue the ruckus wireless network has disappeared. Please help

1 ACCEPTED SOLUTION

Hi @ArtPrescribed

For better understanding of the issue please upload the image of switch and the access points.

Also to identify the IP address of the switch and the access points here I will leave you a guide on how to perform a IP scanner on your local network to identify the switch IP. 

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

1:Try t find the Switch IP address, by wiring the computer to the Switch(hope windows) use any of the yellow ports

Jayavidhya_0-1674150868695.png

 

2:Run the IP scanner.

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

Best regards,

Jayavidhya

Lennar Home Community

View solution in original post

6 REPLIES 6

Is it the same instructions for a mac? I do not have any windows computers in the home.

Hi @ArtPrescribed

Using the following applications is possible to scan your network to check the IP address for Telnet/SSH or web access to the Ruckus devices.

Windows:

https://www.advanced-ip-scanner.com/

NOTE: IMPORTANT VIDEO TO WATCH https://youtu.be/O1lerd0IFg0

Apple:

1-https://apps.apple.com/us/app/lanscan/id472226235?mt=12

2-https://apps.apple.com/us/app/ip-scanner/id404167149?mt=12

Video as reference : https://www.youtube.com/watch?v=vD7KLR8u1EM

iOs or Android option 

https://apps.apple.com/au/app/fing-network-scanner/id430921107

Video Reference : https://www.youtube.com/watch?v=gWdarROXBmI

 

1 ) Downloads the application

Jayavidhya_0-1674154533640.png

 

2 ) Proceed to install (it can be portable ‘does not need to be install’ or install.exe that install the app in your computer)

Jayavidhya_1-1674154533636.png

 

 

Jayavidhya_2-1674154533639.png

 

 

3 ) Once is installed (open the app) and then click the Start bottom to star running the scanner

Jayavidhya_3-1674154533637.png

 

4 ) Ruckus devices are going to be detected as Ruckus Wireless / Ruckus Switch / Ruckus Router / unleashed as the shown example:

Jayavidhya_4-1674154533638.png

 

Video link as reference: https://www.youtube.com/watch?v=0zxgUn_Tm08

5 ) Since we already know the IP for the Ruckus switch (192.168.0.23) , I can access to the switch via Web/ssh/telnet

 

Webb access example :

Jayavidhya_5-1674154533638.png

 

SSH example: 

 

Jayavidhya_6-1674154533634.png

 

 

Telnet example : 

Jayavidhya_7-1674154533635.png

 

 

Note: If the IP address of switch does not appear on the  IP Scanner please reboot the local Router ( ISP device 

Another solution is to log in in your local Router and check the 'device list'

https://www.wikihow.com/See-Who-Is-Connected-to-Your-Wireless-Network

https://www.howtogeek.com/204057/how-to-see-who%E2%80%99s-connected-to-your-wi-fi-network/

Best regards,

Jayavidhya

Lennar Home Community