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Need help with Ruckus access points

New Contributor

a month ago, wifi was lost.

i am using att now but not reliable.

how can I get my ruckus working again? i have rebooted the router and did not work


Hi @J_R_K 

Only one Access Point will have the CTL light on, because that will be the master.


Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community

View solution in original post



Hi @J_R_K 

Please answer to the next questions in details.

1:Are the Access points getting power?

2:If the Access Points are getting power, can you connect to the SSID/Wi-Fi ID?

3:Is the SSID/Wi-Fi ID from the Access Point is slow, but the AT&T work fine?

4:Please confirm if the ICX7150 Switch SYS LED light is amber or green?


Best regards,

Yarenis Hernández.

Technical Support Engineer | L2 TAC Wired | Lennar Home Community


Hello - 

I believe we are experiencing a similar issue. I do not know if it was a power outage or internet outage that caused the Access Points to stop working. The white control box thing has one amber/orange light and one green light. And the 2 access points have no lights at all. What can we do to get the Access Points working again? IMG_2972.jpg

Hi @Bethany

Basically if the switch has one green and one yellow light, it means that the switch is stuck in boot mode.

1-Please try to disconnect from the Power outlet the ICX- 7150 and reconnect it.

2-Please try to press the reset button using a paper click or a small stick 

  1. Remove power from the switch.
  2. Press and hold the Reset button while applying power to the switch.
  3. After all the system LEDs flash amber, release the Reset button.

Video link:

If this step doesn't work, we need to perform a software recovery.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

Ruckus ICX Recovery Load boot code from boot monitor

Note: after fixing the issue of the Switch been stuck in boot mode, please perform an upgrade to the code 08095g UFI and upgrade both partitions with the switching code file named SPS08095gufi.bin, so perform the software recovery using the code 08090k with the upgrade image file named SPS08090k.bin, then when the switch is back to normal upgrade to the file SPS08095gufi.bin for both partitions primary and secondary.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

  1. Upgrade a Switch ICX7150-C12P via TFTP

  1. Upgrade a switch via Web GUI (ICX7150 Switch)

Best regards,


Lennar Home Community

New Contributor

yes they have power

no cant  connect to SSID

not working at all. i lost the wifi name totally


yes they green