I have had major problems with ruckus, I can see my network, but if i try to connect to it, it says no internet. I have power cycled and that does not do anything, all ap lights are solid green except for "AIR" which is off. wi-fi went out in the complex this morning and everyones came back except for me. Been working on it for 4 hours now, Please help.
1. Was this working before or is it a new installation? If it worked before, was there any power outage before you started facing this issue?
2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC)
3. How many Access Points are connected to the Switch?
Please help us with the above queries to assist you further. Or let us know if you have any queries in this regard.
1. It was working before, I do not know if there was a power outage because i was not home, but the wifi went down throughout the community, it came back to everyone else in the community.
2.I do not know about the ISP, The Internet is provided by the HOA and is a part of my HOA fee, so i do not know how the internet gets into the switch. I assume it is one of the CAT6 cables that is plugged into the switch.