Wifi Network Name

[Chief187]

Hi, The local cable company disconnected my Ruckus 7150 claiming it was causing problems with my Arris modem/router. Now I need to reset everything. When I name the access points after the factory reset, should I use a different name than my wifi network and if so, once everything is rebooted, what network name should I connect all of my devices to. I don't want to confuse my devices or network

[Chief187]

Just to point out, I managed to set this up four years ago when we moved in and have never had such problems. I don't know why it will not accept the passwords I created.

[pinky_ruckus]

Hi @Chief187 ,

Thank you for the response and the information you shared. 

Could you please share the picture of the connection ports of the switch as shared in the below pic?

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Chief187]

The orange Ethernet cable is from the modem. The next white cable is the first floor AP and the second one is the second floor AP.  The light configuration on the second pic is from the AP

[pinky_ruckus]

Hello @Chief187 ,

Thank you for the response.

May i Please know if you have connected both the APs while performing the factory reset on the AP?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[Chief187]

I only had the primary AP connected during the factory reset. That’s what I always believed was the correct step. Only after the factory reset of the primary AP is when I connected the second floor AP