Assistance getting RUCKUS system functioning

[jessicafaythe06]

After a power outage I have been unable to get my RUCKUS R510 to function. I am unable to log into my app as it continuously tells me I am not connected to unleashed network, trying to log in on a desktop leads me to a website that doesn't seem to exist or tells me it is unsafe. I have attempted to upgrade the firmware and it sends me in circles.  The instruction guides posted lead me nowhere because I can't log in to anything. Please help.  

[Imran_ruckus]

Hi @jessicafaythe06 

Greetings!!!

Thank you for reaching out to the Lennar Home Community.

I hope this message finds you well.

We appreciate the detailed information you have provided. 

Based on your description, it appears that you are experiencing difficulty logging into the RUCKUS Unleashed application and web browser. 

This issue commonly arises when your RUCKUS Access Points are running an outdated version that prevents access to the Unleashed application.

Please note that the “connection not secure” dialogue is normal behavior. You could just click on proceed, as highlighted in the screenshot below.

1. Log in to the Unleashed system and upgrade your RUCKUS Unleashed system to the recommended version as described in the RUCKUS Lennar Knowledge Base self-help article.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

2. After upgrading all Access Points, uninstall the current Unleashed application and install the updated version.
3. Attempt to log in again and verify functionality.

Should you have any questions or require further assistance, please do not hesitate to contact us.

Thank you for your patience and cooperation.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @jessicafaythe06 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @jessicafaythe06 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @jessicafaythe06 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

If we do not receive a response from you within 24 hours from the timestamp of this message, your case will proceed to closure.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support