Where is the “engineer”

[Jhiggins91]

Apparently I need a “engineer” to tell them I need my equipment replaced so where is this “engineer”

[Imran_ruckus]

Hi @Jhiggins91 

Thank you for the information you shared,

As you are getting "host 192.168.0.2 is not alive"

Are you turning off the Windows firewall? If not, please turn off the Windows firewall and retry the software recovery process once again.

Please refer to the below link on how to turn off the Windows firewall:

https://support.microsoft.com/en-us/windows/turn-microsoft-defender-firewall-on-or-off-ec0844f7-aebd...

Please help us with the screenshots if there are any errors and let us know if you are stuck at any point in the software recovery process.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jhiggins91]

Firewall is off and still am getting host 192.168.0.2 is not alive

[Imran_ruckus]

Hi @Jhiggins91 

Thank you for the response.

When you turnoff the firewall, please close the putty and restart it once again, restart the software recovery process from setenv IP configuration.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jhiggins91]

Okay so I was able to get it reset and everything appears to be working.

[Imran_ruckus]

Hi @Jhiggins91 

Thank you for the update.

Great!!! Good to know that it's now working.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding,

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.