Where is the “engineer”

[Jhiggins91]

Apparently I need a “engineer” to tell them I need my equipment replaced so where is this “engineer”

[Jhiggins91]

Nope nothing. 

[Imran_ruckus]

Hi @Jhiggins91 

Apologies, we couldn’t understand what you mean to say. We request you respond with detailed explanations of our queries.

effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. We will be exclusively supporting customers via this community forum support model only.

And please note that this forum is on best effort basis. 

Thank you again for understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jhiggins91]

Switch didn’t allow me to use putty. 

[Imran_ruckus]

Hi @Jhiggins91 

Thank you for the response.

Please help us with a screenshot of the error you are getting on the Putty Application.

And please help us with a picture showing the software recovery cables connections connected between the Switch and the Laptop/PC.

Please make sure you configure the IP and other step-by-step configurations as mentioned in the software recovery guide before accessing CLI on Putty.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Jhiggins91]

 

 

 

This is what I keep getting. When I try to ping i constantly get a host “is not alive”