Using IP Address can't sign in Change PW and Update Firmware

[ja]

I am unable to sign in using the IP address as it says the site is insecure. I need to update the firmware. My home scan indicates I have a visible password and need to change it.

[pinky_ruckus]

Hi @ja ,

Greetings!

Thank you for reaching out to the RUCKUS Lennar Home Community. I hope this message finds you well.

I appreciate the details you provided. Based on your description, it seems you need assistance with changing the RUCKUS Wi-Fi network password.

Please note that encountering the “connection is not private” message is normal. You can safely proceed by clicking the “Proceed” option as highlighted in the screenshot below.

To change the Wi-Fi network password, follow these steps:

1. Log in to your Unleashed account.

2. Navigate to - Wi-Fi Network

3. Select your WLAN Network (SSID).

4. Click on - Edit WLAN

5. Update the password as needed.

Please refer to the screenshots below for guidance.

Alternatively, you can create a new WLAN SSID by following the instructions provided in the video and link below:

- Creating a New Wireless WLAN SSID:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN...

- YouTube Video Tutorial: https://www.youtube.com/watch?v=eSl_8rs1QnU

For upgrading the Unleashed system, please refer to the below RUCKUS Lennar Knowledge Base self-help article:

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

If you have any questions or need further assistance, please let me know.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @ja ,

Thank you for the response.

As described in my previous post to proceed, click on 'Proceed to <ip address> (unsafe)', as mentioned previously it is safe to proceed. DO NOT click on 'turn on enhanced protection'. 

 Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[ja]

I tried to enhanced protection to sign into Ruckus however the IP address does not make a connection with the enhanced protection. I keep getting the hourglass.

[ja]

I cannot use enhanced. It basically crashed my whole system. I need to be able to update the firmware and change the passcode but I still cannot get in.