Access points not working

[Jahsexy18]

After power went off access points not working properly.

[pinky_ruckus]

Hello @Jahsexy18 ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that your Access points are not working after the power outage.

Could you please let us know the answers to the below queries to assist you better

1. Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

       2. May I please know how many Access points are connected to the Switch and if all the Access points are not turning on?

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. 

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @Jahsexy18 ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Jahsexy18]

Yes, I will back home on Friday to provide pics

[pinky_ruckus]

Hello @Jahsexy18 ,

Greetings!

Thank you for the update.

You may update the pictures once you are back home on Friday.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community