Username and Password for ICX 7150

[Miami64Scorpio]

Hello , 

I recently purchased a Lennar SmartHome and AT&T came out and installed the BW210 modem I have trouble connecting to the switch and 2 access points I reset all devices and I see

Configure.Me 1150 but , when I click it it says “ can not connect to network 

I went to laptop and entered the IP address and the username and password   super / sp-admin does not work 

Can I please get some help regarding this issue and thank you so much !

[Imran_ruckus]

Hi @Miami64Scorpio 

Thank you for the response.

As mentioned in the previous post. Please share a picture of FULL Switch panel as described below and also help us with OTHER QUERIES.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Miami64Scorpio]

Please see pictures I sent over and this is the latest picture 

[Imran_ruckus]

Hi @Miami64Scorpio 

Greetings!!!

Thank you for the response.

We may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus]

Hi @Miami64Scorpio 

Greetings!!!

Thank you for contacting Lennar Home Community.

Hope you are doing well!!!

As per the case description, I could understand that your RUCKUS setup is not working after connecting a new modem.

Please note, you need Router or Modem-Router combo from your ISP (Internet Service Provider) connected to the ICX-7150-C12P switch. And from the 12 Switch ports, you could connect your devices such as Access Points, smart devices, wired ethernet cables for your laptop/PC, etc., It doesn’t work only with Modem.The connection must be from a Router or Modem-Router combo device.  RUCKUS only has a Switch and Access Point in the Lennar home setup.

Please refer to the short guide link below about how to connect the devices as a reference:

Most common Setups for Lennar homes users:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Most-common-Setups-for-Lenna...

Please check and let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Miami64Scorpio]

Hi Imran , 

Yes I have the modem & router combo BW210 from AT&T please see attached pictures