Unable to use putty for my system recovery

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To whom it may concern,

I have recently followed the steps of this forum https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re... to try and fix my ruckus system. I was able to get as far as the putty step, but was unable to boot anything. I also had to manually input the legacy hardware to be able to view the COM# and it was not connecting to both the ethernet and the usb-c properly. I've tried to install the 7150 driver for the usb-c too and that did not help.

To confirm, my system light was yellow while the other lights were green. I properly plugged in the ethernet and usb-c cords into my laptop while trying to work on it. If necessary, I can provide photos of how I connected to ICX 7150 to my laptop and that it did not show proper connections to the USB and the ports.

Thank you very much for your time and I hope to receive a response soon.

Sincerely, Frederick

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