CommScope RUCKUS Community Forums

srnanduri · ‎02-26-2023

Hi,

My internet service provider is Comcast and I am able to connect to my router's network. But after recent power outage, my access points connection became slow and I turned the network off from Unleashed app to restart the network. But after that, I don't see Ruckus network at all and I am also unable to connect to the ICX switch command line. can any one please help?

Thanks,

Sitaram.

srnanduri · ‎03-01-2023

Hi Imran,

Using ssh I was able to upgrade the firmware to 08095h on both primary and secondary. Still my APs' wifi signals are OFF. How do I bring them up?

Imran_ruckus · ‎03-01-2023

Hi srnanduri

Thank you for the response and update that you have Upgraded successfully to 08095h version on both the partitions. (Please share 'enable' and 'show flash' output)

Could you please disconnect the power of your ICX-7150-C12P Switch and power it on again and also Reboot the router? After powering it on once the Switch and Router boots up, please check the Access Point light status.

And, we suggest you confirm the Internet connectivity by your Internet Service Provider (ISP). You could check the ISP connectivity from the Router, maybe with Local Router Wi-Fi or by an Ethernet cable from the Router a laptop, or a PC. (Please refer to the below pictures).

And also,

Could you please try to replace an ethernet cable of your AP and check on the different cable on different ports on the Switch ports in those 12 ports as shown in the below picture?

If anything doesn’t work, please try to reset the APs once again.

IMPORTANT NOTE: As you have multiple Access Points (APs) in your house, please make sure you only keep the affected AP On and reset the same. Please go to the Ruckus Switch (located in the panel) and disconnect from its ports the Ethernet cables of the Working Access Point, except the one that you are going to work with (non-working). And repeat the same for other APs.

Please read the following guide carefully:

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

Lennar Home Community.

srnanduri · ‎03-03-2023

Hi Imran,

Below is the output of "enable" and "show flash". Also I plugged off the switch and restarted the router and then powered ON the switch. Still my APs don't have 2.4G and 5G lights. FYI, I am able to connect to my comcast router's wifi network.

ICX7150-C12-Switch#enable

Invalid input -> enable

Type ? for a list

ICX7150-C12-Switch#show flash

Stack unit 1:

NAND Type: Micron NAND 2GiB (x 1)

Compressed Pri Code size = 31457280, Version:08.0.95hT211 (SPS08095h.bin)

Compressed Sec Code size = 31457280, Version:08.0.95hT211 (SPS08095h.bin)

Compressed Pri Boot Code size = 786944, Version:10.1.25T225 (mnz10125)

Compressed Sec Boot Code size = 786944, Version:10.1.25T225 (mnz10125)

Code Flash Free Space = 1012826112

ICX7150-C12-Switch#

srnanduri · ‎03-06-2023

Seriously? I has been 10 days of waste of time, tremendous effort to upgrade the firmware, tedious follow-ups and still I am left with no on-call support nor forum support. My problem is still not solved. Ruckus is totally a bad idea for Homeowners considering we have to go through all this pain every time there is a power outage or something. Can't believe this is happening.

Jayavidhya · ‎03-06-2023

Hi @srnanduri

Thanks for your reply.

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email.
We will be exclusively supporting customers via this community forum support model.

Also please try resetting the Access points and check whether the access points are getting powered on or not.