Unable to reset the password for my unleased app at my lennar home.

[hkd2023]

Hi - Setup'd an admin password long back and configured my 2.4ghz network. Now unable to login the Unleashed app or able to reset the admin password. Any help will be appreciated.

Note: My 2.4Ghz band wifi name is appearing on my devices and able to connect that without any issue.. Jus that now i m unable to access the Unleashed App to see the devices connect and to change any configs for my AP. Any help is appreciated.

[Imran_ruckus · Accepted solution]

Hi @hkd2023 

Greetings!!!

Thank you for the response and the information you shared.

We may need to factory reset the APs. Please follow the below process to factory reset your APs to configure them with a new SSID.

IMPORTANT NOTE: To perform a factory reset correctly on one of the access points, you must disconnect the rest of your other access points from the "ICX-7150-switch". For example, if you have 3 access points, you should go to the switch and disconnect 2 of the cables to turn off the "2 access points" and only leave 1 connected with which we are going to work the factory reset once you configure the access point and make sure all is good, go ahead and reconnect the other Access Points back.

Physical Factory Reset of RUCKUS Access Point:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Physical-Factory-Reset-an-Ac...

Ruckus Unleashed Set-up using Web:

https://www.youtube.com/watch?v=j8I5aVwMNMg

Password recovery setup:

https://www.youtube.com/watch?v=sqnG8fupaLk

Ruckus Unleashed Set-up using your Mobile:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Imran_ruckus · Accepted solution]

Hi @hkd2023 

Greetings!!!

Thank you for the response and the information you shared.

Please refer to the below link for the current workaround for the RUCKUS Unleashed App login. 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Known-issue-Iphone-with-IOS-...

PLEASE NOTE: This is a known issue on which we are working with our Engineering Team internally. And This issue is expected to be fixed in the upcoming Unleashed version 200.14 software release and the App Release. 

Also please note, the 200.14.6.1.199 Unleashed version is released on 6/28/2023 only for the Web Unleashed System, and it has the fix for the unleashed.ruckuswireless.com DNS issue with the iOS device. However, the Mobile App release has been delayed a little as our internal Engineering Team is working on that. We will keep it posted once it is released. 

Apologies for any inconvenience.

Please refer to the below links on how to create separate 2.4G and 5G Wi-Fi SSID from your Web Unleashed system.

Creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN...

Video:

https://www.youtube.com/watch?v=eSl_8rs1QnU

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the previous post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[Sgatjens]

Hi @Tto 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well.

As this case was raised by @hkd2023 

To avoid confusion with posts, you can create your own post on this RUCKUS Lennar Community forum with the problem you're facing and a detailed description of the network issue and what you've done so that we can guide you properly.

Thank you again for understanding.

Kind regards,

Sofia Gätjens

[hkd2023]

Thanks @imran for the help. I was able to factory reset the AP and able to configure my Wifi using "Ruckus Unleashed Set-up using Web" process which you shared and also setup'd a new admin login for managing my home network via Unleashed Dashboard.  Thanks for your help.

Some mroe Questions still.
1. Still i m not able do login to unleashed app using mobile IOS 16.5.1 - Any issue here?   Will i be able to manage the Home Wifis only using Ruckus Web browser and not via Mobile app?
2. Using my admin account in the Web browser : https://unleashed.ruckuswireless.com/, how can i configure my Wifi as 2.4 Ghz and 5 GHz accordingly?  As some of my home devices needs a 2.4 Ghz wifi to work. Pls share the steps to done in Unleashed Dashboard to configure 2.4 and 5 GZ from my Master AP.
3. In the Ruckus AP Web Interface admin login, I dont see "registration" option under Admnistrator.  Pls see below. How can i register my AP device via Ruckus online portal?

Appreciate your help on this.
Thanks,

[Imran_ruckus · Accepted solution]

Hi @hkd2023 

Greetings!!!

Thank you for the response and the information you shared.

Please refer to the below link for the current workaround for the RUCKUS Unleashed App login. 

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Known-issue-Iphone-with-IOS-...

PLEASE NOTE: This is a known issue on which we are working with our Engineering Team internally. And This issue is expected to be fixed in the upcoming Unleashed version 200.14 software release and the App Release. 

Also please note, the 200.14.6.1.199 Unleashed version is released on 6/28/2023 only for the Web Unleashed System, and it has the fix for the unleashed.ruckuswireless.com DNS issue with the iOS device. However, the Mobile App release has been delayed a little as our internal Engineering Team is working on that. We will keep it posted once it is released. 

Apologies for any inconvenience.

Please refer to the below links on how to create separate 2.4G and 5G Wi-Fi SSID from your Web Unleashed system.

Creating a New Wireless WLAN (SSID):

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Creating-a-New-Wireless-WLAN...

Video:

https://www.youtube.com/watch?v=eSl_8rs1QnU

Please let me know if you have any queries in this regard.

NOTE: Please feel free to mark the previous post as ACCEPTED SOLUTIONS.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[hkd2023]

Thanks @imran for the update.  I'm able to set up 2.4 and 5 Ghz new Wifi SSIDs using the login and also using IP address of Master AP works on the Phone mobile app login as well.. Thank you.

Can u please confirm my 3rd point in the previous post regarding "registration"? 
 In the Ruckus AP Web Interface admin login, I dont see "registration" option under Admnistrator.  Pls see below. How can i register my AP device via Ruckus online portal?

[Imran_ruckus · Accepted solution]

Hi @hkd2023 

Thank you for the response and the update.

Great!!! Good to know that you were able to create new 2.4G and 5G SSIDs.

There won’t be any registration option in the Administration menu. Could you please let me know the reason you want to register your AP online and why?

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.