Unable to manage network - "you are not connected to Unleashed network. Go to settings?"

[sarathbm]

I haven't been able to manage my Ruckus due to following Errors:

When used Ruckus App on my iPhone - I get "You are not connected to Unleashed network. Go to Settings?" pop up.

If I try to Log in using windows Laptop's browser (https://unleashed.ruckuswireless.com/) , I get login screen but same password doesn't work - it says "Login information is incorrect. Please try again."

If I try to change password on browser by clicking Forgot Password - I get greeted with "Password recovery is disabled Please setup your password recovery configuration firstly" message.

So, I am totally blocked from my own network.

Please help ASAP!

[carl_henderson_]

Unable to connect to my network switch, ruckus icx 7150-c12p via Unleashed app ver. 13.149.1. BTW, I tried the standard admin and pw, no success. No success connecting with my social media creds. Appreciate your feedback!

[pinky_ruckus]

Hello @carl_henderson_ ,

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

As per the case description, , I could understand that you are unable to login to the Unleashed App.

 Could you please log in to your Unleashed system on a LAPTOP WEB BROWSER using the Master AP IP Address OR https://unleashed.ruckuswireless.com/ ? 

Please make sure you are connected to the RUCKUS Wi-Fi Network to access the same.

If you can’t access using the above link and don’t know the IP Address of the Access Points. Please refer to the below guide to find the IP Address of the Access Point to get the requested information.

How to find my Ruckus “Devices IP address” using free applications:

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

You should see the below-Unleashed dashboard after finding the IP Address of the AP. Try to log in

Please check the current version of your Unleashed Access Points and share a screenshot of the same.

Please refer to the below screenshot for more information on how to know your Unleashed Access Points version details.

Please help us with the above requested information and let us know if you have any queries in this regard.

Thank you again for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[carl_henderson_]

Thank you so much for your prompt reply. Very helpful! 

AP version: 200.12.10.105.100

[pinky_ruckus]

Hello @carl_henderson_ ,

Greetings!

Thank you for sharing the response.

From the response you shared, we understand that your RUCKUS Access Points are on an older version which doesn’t let you log into the Unleashed application. We suggest you upgrade your ALL RUCKUS R510 Access Points to version 200.15.6.12.304 which is recently released.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to upgrade the Ruckus AP to a recommended version 200.15.6.12.304

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Upgrade-process-of-the-RUCKU...

Please check and let me know if you have any queries in this regard. 

Thank you again for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @carl_henderson_ ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.