Unable to follow steps in Software Recovery Instructions

[liljazz2007]

I am following the instructions in https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re... and when I get to the device manager, I do not see any COM# listed under Ports (COM & LPT). I tried adding legacy hardware in device manager and I get error code 34.  I am unable to run putty, as I get an error. I think something may be wrong with the usb-c port on the switch, as I have tried several different cables. Other usbs connect to my laptop without issue. 

[Imran_ruckus]

Hi @liljazz2007 

Thank you for the response and the information you shared.

As the pictures you shared are not so clear, please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports.

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[liljazz2007]

 

 Here are very clear photos of what you asked for. 

[Imran_ruckus]

Hi @liljazz2007 

Thank you for the response and sharing the requested information.

I believe there is some issue with your Laptop COM drivers, or they may require a update.

Have you tried to reset the Switch by using a paper clip?

Please try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick 

• Remove power from the switch.
• Press and hold the Reset button while applying power to the switch.
• After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

https://docs.commscope.com/bundle/icx7150-installguide/page/GUID-D3B5DB74-53A7-4F8D-82F9-6EB600879EE...

Video link: https://www.youtube.com/watch?v=6jHMTdo_hK4

IF RESET IS NOT WORKING, PLEASE TRY TO RESET YOUR SWITCH MULTIPLE TIMES (Like 10-15 times) AS DESCRIBED ABOVE.

Please check and let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[liljazz2007]

I have tried what you presented over 50 times at this point. I have to do those steps every time the switch loses power during a power outage. Those steps usually work but this time it isn’t working, there is something wrong with the switch. I’ve tried other computers and I get the same issue. All of my drivers are updated on all computers. The switch needs to be replaced. The ruckus tech I spoke to in 2021 said he updated the switch’s software/firmware so I wouldn’t have this problem but I’ve had it for over a year every time the power goes out. The same goes for others in my neighborhood. They all said they got bad boxes, which I believe I have. This switch box has a lifetime warranty and you all need to replace it. 

[liljazz2007]

Any response?