CommScope RUCKUS Community Forums

jason_pinto · ‎12-06-2022

Hi,

My wireless APs lost power this morning so I tried to perform a factory reset. However the lights on the switch keep flashing after reset.

If I unplug the power and plug back in, the flashing stops, but does not resolve my issue with the wireless APs.

Please suggest what else I can try.

Yarenis · ‎12-06-2022

Hi @jason_pinto

Just to confirm does the Access Points are the only devices not getting power from the Switch or any devices are responding, if none devices are getting power from the switch, and the SYS light in the Switch is orange or amber, the unit may be stuck in boot mode, so in order to fix it, you need to get access via console, using two connections one is for console access using the USB to type C cable (the USB will be connected on your computer and the type C on your ICX7150 Switch) now the second connection will be an Ethernet cable from your computer to the out-of-band port on your ICX 7150 Switch),don't worry the next guide explains the port locations and there are pictures about it.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor Tutorial video

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

View solution in original post

jason_pinto · ‎12-06-2022

I managed to do a software recovery and it works now.

Yarenis · ‎12-07-2022

I am glad that it works.

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired

CommScope RUCKUS Community Forums

Unable to factory reset after Wireless AP lost power