Unable to Add Member APs to Existing Master in Gateway Mode – “Configure.Me” Broadcast Persists

[srk]

Hello Ruckus Support,

I recently moved into a previously owned Lennar home equipped with Ruckus Unleashed APs. I was able to successfully configure a Master AP in Gateway mode and it is functioning correctly with client connectivity and Internet access.

However, I am unable to add Member APs to the Unleashed network. Despite factory resetting the Member APs and following standard onboarding procedures, they do not join the Master, and instead broadcast the Configure.Me-xxxxx SSID.

Steps I’ve Taken:

• Factory reset Member APs using the hardware reset button (10+ seconds).

• Disconnected the Master AP and connected only one Member AP to the PoE switch to rule out interference.

• Reconnected Master AP and attempted to bring Member AP online.

• Confirmed all APs are on the same Layer 2 subnet and connected through the same ICX switch.

• Verified the firmware version on the Master is 200.x.

• Attempted to SSH into the Member AP to set the director IP (set director ip <master-ip>), but credentials super/sp-admin admin/sp-admin did not work.

• No “Join Existing Network” option appears in the setup wizard on the Member AP’s web UI.

• Observed similar behavior to this issue posted here however it didn't have resolution.

  • https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Unleashed-APs-Not-Connecting...

Request:

Please assist in:

• Verifying how I can SSH into the Member AP (or reset the credentials if needed).

• Determining if there’s a known issue causing the Member AP to not auto-discover or join the Master in Gateway mode.

• Clarifying if specific DHCP or VLAN configurations are needed when in Gateway mode.

• Advising if Discovery Agent needs to be enabled manually and how to proceed without CLI access.

• Are there any settings need to be changes on AT&T modem to avoid any sluggish internet access

[srk]

Hi Pinky,

I had to connected to my AT&T network to get the IP address of when i connected to switch ICX-7150-C12P as when i connected ruckus configured network doesn't show the switch. Please refer attached scrrenshots. Afte i connected to AT&T network and get the IP address then do ssh it doesn't connect and connection refused. Please advise what should do here? 

[pinky_ruckus]

Hello @srk ,

Thank you for the response.

Could you please share the screenshots again as I am unable to view it?

Could you please confirm if you were able to access the GUI of the Switch using Switch IP address through the web browser?

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[srk]

I am able to access GUI of the switch using IP add  when connected to AT&T network though not able to login with any credentials that we set on the config page.  Please see attached screenshot.

[pinky_ruckus]

Hello @srk ,

Thank you for the response.

Could you please share the picture of the connection ports of the switch as shared in the below pic?

Also please confirm it the ethernet cable is plugged to one of the 12 ports in the Switch?

Please let me know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @srk ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.