CommScope RUCKUS Community Forums

FL2CO · ‎01-17-2024

I started having issues with my system a few days ago and yesterday it stopped running internet traffic. The SSID was still broadcasting, but it was basically dead for traffic. After powering down, unplugging, and all the usual steps I tried loading the new firmware and that didn't do anything...not sure it completed the update.

My next option was a factory reset so I unplugged all APs except the primary and did a hard reset. That allowed me to connect to the Configure.Me and I went through the whole process and it indicated that it was compelted but the new SSID won't broadcast - it's stuck on the Configure.Me. Any ideas on what I should do, or should I open an RMA on the device? I'm stuck.

Thank you

Jayavidhya · ‎01-18-2024

Hi @FL2CO

Greetings of the day,

Thanks for your detailed description,

For detailed understanding of the issue please share the image of the switch and the access points showing the LED status and the cable connections.

Here is where you can upload the image/photo :

you can also drag it to the chat.

Also please let us know how many access points are connected to the switch.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

View solution in original post

Imran_ruckus · ‎02-21-2024

Hi @FL2CO

Greetings!!!

Apologies for the delayed response.

Please let me know if you have any issues and need any assistance in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

CommScope RUCKUS Community Forums

System stopped working, AP was factory reset and it won't broadcast new SSID