I have two AP R510 devices that won’t power on after inclement weather caused power outage

[Jaideep]

I have two AP R510 devices that won’t power on after inclement weather caused power to be lost very brielfy

Still getting WiFi through my router and ICX 7150-C12P switch is still getting power (PWR light is green, SYST light is amber). I’ve tried power cycling the router to no avail.

Please help get my APs back online.

[Jayavidhya]

Hi @Jaideep 

Greetings of the day,

Thanks for your detailed description,

Based on the descriptions, it seems like the switch has green and amber light which means the switch is stuck in boot mode.

As you have already tried factory reset process I request you to try the software recovery process by using the below steps.

Here is the quick guide to perform software recovery.

How to perform a Software recovery on an ICX7150 switch

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Ruckus ICX Recovery Load boot code from boot monitor

https://www.youtube.com/watch?v=RHriOYYD_iI&t=7s

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Jaideep]

Hi Jaya, 

Thank you for the details but none of this helped with the issue and i am still in same situation . Is there a way to call me and assist with it in case i am missing anything and if you are sure that with above steps my Ruckus switch and AP will work, otheriwise please initiate the replacement of the device. 

[Jayavidhya]

Hi @Jaideep 

Thanks for your response,

Effective November’2022, ‘Ruckus Support for Lennar Homes customers will no longer be handled by phone or email. 

We will be exclusively supporting customers via this community forum support model.

I understand that the steps may be somewhat new, however, we cannot replace the chassis until you confirm that the hardware is damaged.  

Please share the screenshot of the error you are getting while following the steps so that we will help you out in solving this issue.

Also please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community
 

[Jaideep]

Hi Jaya, 

I am following the instructions in https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re... and when I get to the device manager, I do not see any COM# listed under Ports (COM & LPT). I tried adding legacy hardware in device manager , I am not able to connect to the console( Switch ) as well.  I am unable to run putty, as I get an error. I think something may be wrong with the usb-c port on the switch, as I have tried several different cables. Other usbs connect to my laptop without issue. Kindly look into this please and help further at the earliest