Switch showing Disconnected with MAC address all zeros

[Hyland6885]

Hello, I am trying to troubleshoot my slow network. On the dashboard my switch is showing disconnected and MAC address all zeros, I do have an IP address and a message "Unleashed system only supports ICX firmware version 08.0.90 or later. Can you assist? Thank you in advance

[Hyland6885]

I have done the upgrade to ver 8.0.95r. I cannot login to the switch with any of these passwords in the right column. Am I missing something?

[pinky_ruckus]

Hello @Hyland6885 ,

Thank you for the response.

I understand that you are unable to access the CLI of the Switch after the Switch upgrade.

Also, you have tried all of the default password combinations; however, it didn’t work.

I would request you to please login to CLI of the Switch using the Telnet option.

We do not need any login credentials to access CLI using the Telnet option.

We do not need any login credentials to access CLI using the Telnet option. If Telnet is enabled on the Switch it can be accessed directly using an IP Address of the Switch.

If you can access the Command line should look like this:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

Once you are able to access the CLI, I would request you to please execute the following commands to reset the Switch login credentials.

ICX7150-12P Switch>enable

ICX7150-12P Switch#configure terminal

ICX7150-12P Switch# username super password pass

Where the username is ’super’ and password ‘pass’ (You could choose any of your choices)

To allow the correct authentication please run the following commands:

ICX7150-12P Switch (config)#crypto key generate rsa

ICX7150-12P Switch (config)# aaa authentication login default local
ICX7150-12P Switch (config)# aaa authentication web-server default local

Please share the screenshots if stuck at any step or error (if any) and let me know if you have any queries in this regard.

Thank you again. We appreciate your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[Hyland6885]

Thank you. I did a factory reset and I am all good now.

[pinky_ruckus]

Hello @Hyland6885 ,

Thank you for sharing the response.

We are glad to know that the issue is resolved.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.