Hi @mjstich
Greetings!!!
Thank you for reaching out to the RUCKUS Lennar Home Community.
We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.
Based on the information provided, it appears that you are encountering intermittent internet connectivity and PoE issues.
We apologize for any inconvenience this has caused and are committed to assisting you promptly.
To better assist you, could you please provide the following information:
1. Can you confirm if your RUCKUS setup was previously operational, and if there were any power outages before the issue began?
2. When your switch is connected to the outlet, do you observe any illuminated lights (amber or green)? Kindly describe which lights are visible. Additionally, please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.
3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.
Please log into your RUCKUS Account before uploading these photos/screenshots.
Please help me with ALL the requested queries, and should you have any further questions or concerns, feel free to reach out.
We appreciate your cooperation and look forward to resolving this matter for you promptly.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
Imran,
In response to your questions:
1. The Ruckus devices (PoE switch and 2 wireless access points) have been functioning flawlessly for several years. To my knowledge, I have not had a power outage.
2. I am observing illuminated lights. See attached photos.
3. My ISP is functioning. If I bypass the PoE switch and go directly to my ISP's Modem/Router, I have no connection issues whatsoever.
4. There are 2 access points connected to the switch. Both of them have a green illuminated lights for power, 2.4G, and 5G. When I reboot the switch, sometimes I am not observing a power light for the access points and I will have to reboot the switch again.
Hi @mjstich
Greetings!!!
Thank you for the response and the detailed information.
Please log in to your RUCKUS Account before uploading these photos/screenshots.
Should you have any further questions or concerns, feel free to reach out.
We appreciate your cooperation and look forward to resolving this matter for you promptly.
Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support
