Switch problems (potentially)

[kaz]

Since swapping our 7150 C12P with a replacement sent to us by Ruckus, things had been working. It worked out of the box without setup, and I didn't bother updating the firmware or changing the settings, partly because I didn't have the passwords and stuff to log into the system. In recent days, our phone calls have become very choppy or dropping (we use a Wifi booster because we get no Verizon signal here) and the internet speeds are dropping drastically. Speedtest will show 1 Mbps for several seconds before ramping up to a mere 80 Mbps (we get at least 200-400 Mbps depending on the place in the house). I'm thinking it might be because the settings on the 7150 switch are generic from the last user or factory and need to be optimized. Please advise.

[kaz]

Oh no. My reply didn't seem to get registered here. Typing it again...

So I tried what you suggested and I get no internet anywhere (put ISP into one of 1-12 and rebooted, and waited). The lights on the switch are all green, though. I then put the ISP cable back into C1 and everything works again, except like before I'm getting slower throughput (100 Mbps down and 40 up) in my study, when I normally get at least 200.

[kaz]

I tried doing what you said (putting ISP into one of 1-12 and rebooting). I get no wifi now, even after waiting. If I plug the ISP into C1, it starts working again, but still slow. I'm only getting like 100 Mbps down and 40 up in my study when I usually get at least 200 each way.

It must be the switch's settings. I can't log into it, probably because the replacement switch is not at factory settings and was refurbished? Please advise.

[Imran_ruckus]

Hi @kaz 

Greetings!!!

Thank you for your recent correspondence and update.

To answer and check your queries we may need to check some configurations of your RUCKUS ICX-7150-C12P Switch to troubleshoot this issue.

To proceed with troubleshooting the issue, please follow the steps outlined below to access the Command Line Interface (CLI) and provide the necessary command outputs:

1. First, identify the current IP address assigned to the switch ICX-7150-C12P by your local router. You can use an IP scanner tool to easily locate the switch's IP address on your network. Here is a guide on how to perform this using IP Scanner free applications: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-find-the-IP-Address-o...

2. Once you have identified the IP address of the switch, proceed to access the Command Line Interface (CLI) of the RUCKUS ICX-7150-C12P switch. Here is a guide on how to access the CLI: 

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/How-to-access-the-Command-Li...

If you can access the Command line the prompt should look like below:

ICX7150-C12 Router> OR

ICX7150-C12 Switch>

3. After successfully accessing the CLI, please execute the following commands and provide the outputs:

   enable

   show version

   show flash

   show inline power

   show inline power detail

   show interface brief

Please share the command outputs or screenshots if you encounter any issues or errors during these steps. 

Feel free to reach out if you have any questions or require further assistance.

Thank you for your cooperation and patience.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[kaz]

Hi Imran,

When I scan, I see 4 devices listed as Ruckus Wireless (probably for the 3 access points and switch).

I tried ssh super@<IP> and admin@<IP> for all 4 IPs and none work. It just comes back with "Unable to negotiate with 192.168.0.150 port 22: no matching key exchange method found. Their offer: diffie-hellman-group14-sha1,diffie-hellman-group1-sha1"

I also tried nc <IP> 23 for all 4 and nothing happens. Like I said months ago when I received the device, I can't get into the system.

[Imran_ruckus]

Hi  @kaz 

Greetings!!!

Thank you for the response and the information you shared.

Could you please try to access the Switch IP Address in a web browser?

You should see the Switch Dashboard as shown in the below screenshot to confirm it’s a Switch IP Address. Try to login.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support