Switch problems (potentially)

[kaz]

Since swapping our 7150 C12P with a replacement sent to us by Ruckus, things had been working. It worked out of the box without setup, and I didn't bother updating the firmware or changing the settings, partly because I didn't have the passwords and stuff to log into the system. In recent days, our phone calls have become very choppy or dropping (we use a Wifi booster because we get no Verizon signal here) and the internet speeds are dropping drastically. Speedtest will show 1 Mbps for several seconds before ramping up to a mere 80 Mbps (we get at least 200-400 Mbps depending on the place in the house). I'm thinking it might be because the settings on the 7150 switch are generic from the last user or factory and need to be optimized. Please advise.

[Squozen]

The default username/password on a switch will be super/sp-admin

As long as the switch is running in switch mode and not router mode, the switch is not the problem. As shipped from the factory, switches forward packets as fast as the hardware allows and there are no options you need to modify to ‘optimise’ this. 

You can test the speed of the switch by plugging a laptop in with an Ethernet cable and running a speedtest. This will show you the maximum speed to the internet that your router can support. 

[Imran_ruckus]

Hi @kaz 

Greetings!!!

Thank you for reaching out to the RUCKUS Lennar Home Community. 

We appreciate your patience and understanding as we work to resolve the issues you are experiencing with your RUCKUS setup.

Based on the information provided, it appears that you are encountering intermittent internet connectivity. 

We apologize for any inconvenience this has caused and are committed to assisting you promptly.

To better assist you, could you please provide the following information:

1. Can you confirm if there were any power outages before the issue began?
2. Please provide a photo showing the status of the lights and the full switch panel with cable connections to the switch ports.

3. Is your internet connection from the ISP stable and functioning? You can verify this by connecting to your local router's Wi-Fi or through an ethernet cable from the router to a laptop/PC.
4. How many access points are currently connected to the switch? Please describe the status of the lights on the access points. Similarly, include a photo showing the access points' light status.

Please log into your RUCKUS Account before uploading these photos/screenshots.

Please help me with ALL the above queries and should you have any further questions or concerns, feel free to reach out.

We appreciate your cooperation and look forward to resolving this matter for you promptly.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @kaz 

Greetings!!!

I trust this message finds you well.

I kindly request an update on the status of the issue so that we may proceed further with resolving it.

Thank you.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support

[Imran_ruckus]

Hi @kaz 

Thank you for your response through Private Message.

Based on the picture you shared light status of the RUCKUS Switch and Access Points seems normal. However, it appears that the white cable from your Internet Service Provider’s (ISP) router is connected to the incorrect port on the RUCKUS ICX-7150-C12P Switch. The cable should be connected to one of the 1-12 ports on the switch (please refer to the screenshots below). Kindly unplug the cable and reconnect it to the appropriate port. Afterward, please reboot the ISP router by unplugging and plugging it back into the power outlet. Once done, check your internet connection.

Please let me know how it goes.

Thank you again for your patience and understanding.

Best regards,
Imran Sanadi
RUCKUS | Lennar Home Community Support