Switch not showing as connected

[lovebirdsoffl]

After resetting my access point it is not showing as a master and my switch is not showing as connected.  2

[Imran_ruckus]

Hi @lovebirdsoffl 

Thank you for the response. 

Could you please try to log in with Switch default credentials with the combination shown below:

Username: super

Password: sp-admin

Also, try different combinations as shown in the below screenshot:

Please let me know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[lovebirdsoffl]

I have tried all the usernames and passwords and still nothing.  right now I cant send a screen shot because the unleashed dashboard is not working for me .  I don't `know what to do next pl

[Imran_ruckus]

Hi @lovebirdsoffl 

Thank you for the response and the update.

Could you please download the Putty Application and try to log in to the CLI using Telnet? (Please refer to the below screenshot)

Telnet – Port 23 

Please let me know once you are able to login into the Telnet, I will assist you reset the username and password for the Switch. And let me know if you have any queries in this regard.

Thank you again for your patience and understanding.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[lovebirdsoffl]

[Imran_ruckus]

Hi @lovebirdsoffl 

Thank you for the response and the information.

If you are unable to access using Telnet or SSH, the only option left is getting console CLI access as described below.

Here is a guide on how to access to the Switch via console (cable access between your PC to the ICX 7150-C12P) in this case we need a USB type C to USB standard or Console cable Rj45 to USB. 

How to console in the ICX-7150-C12P

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

Please let me know once you are logged in to the ICX-7150-C12P using console access.

Please let me know if you have any queries in this regard.

Thank you again for your patience and understanding. 

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.