Ruckus ICX 7150-C12P Not Working after power outage

[VivekT]

After a brief power outage the switch and extenders are not functioning or searchable.

 I have reset the switch but don’t have a windows computer to run firmware commands.

The unleashed app login credentials are not working.

Can someone remotely configure / fix my switch SN FEK3820R2GA ?

[Chandini]

Hi Team 

Thank you for reaching us. 

• Could you please let me know if you are from Lennar Homes ? 
• Could you please share / upload picture of front panel of the switch when powered on ? 

I have mentioned a link below using which you can access the switch using console . Could you please try to check if you can access the switch using console ? 

Link to access switch using console :

• https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-console-in-the-ICX-71...

You can also upload pictures when you note on a event/ Issue using the below option

I hope this information helps you

Thanks 

[VivekT]

Hello Chandini,

Thank you for the response.

Yes, we are at the Lennar home.

Please refer to the panel picture and help to fix the issue remotely as I am unable to troubleshoot via Mac.

Appreciate your help. Thanks!

[Imran_ruckus]

Hi @VivekT 

Greetings!!!

Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the information you shared.

As per the case description, I could understand that your RUCKUS setup is not working after a power outage.

Could you please let us know the answers to the below queries to assist you better?

1. On your switch while it's plugged into the outlet, do you see any lights on? (Amber or green) Please let us know which lights are on. (Please refer to the below picture and share a picture of the same, showing the light status and the FULL Switch panel cable connections to the Switch ports)

2. Is your Internet Connection from the Internet Service Provider (ISP) stable and working? (You could check this by connecting to your local router Wi-Fi or from an ethernet cable from Router to a laptop/PC).

3. May I know how many Access Points are connected to the Switch? Could you please let me know the light status on the Access Points? Any of these lights are on (Please refer to the below picture and share a picture of the same)

Please help us with pictures of your ICX-7150-C12P Switch showing the status of the lights and cable connections to the Switch ports. Also, light the status of Access Points.

Before uploading the photos please log in to the RUCKUS account and you can upload the image.

Please let us know the answers to ALL the above queries or let us know if you have any queries in this regard.

Thank you again for your patience.

Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.

[VivekT]

Hello Imran,

Here are the answers as requested.

1. SYST light is Amber and PWR light is Green. See attached photo.

2. Internet connection is stable and the provider is AT&T.

3. There are 2 access points / extenders. No light is switched-on in any access point.

Thanks,
Vivek