I had trouble with subjected device about four wks ago, stuck in red light. Recommended to do ‘ factory reset’ which I did but didn’t clear. Finally I unplug Ethernet cable from the switch and that helped cleared the red to green. However it is intermittent. Every three- four days doing the same thing. I already did multiple times. I think this device is not working correctly. It has definite some bugs or component gets overheated and then locked into failed mode.
I need you to replace with brand new one under warrant, no charge.
. This is a master device which is giving a trouble.I have two of the units in my house. One is slave and one master. Thank you very much. s/n 332072012864
Yes, both end of the cable ends terminated with new connectors when I had problem with slave unit(2nd floor) back in the April. Slave unit was replaced with brand new and it’s working good without any trouble so far.
Master unit( 1rst floor) having issue now as I mentioned in my claim.
Im not clear about version but here are some infos from the back of the unit.