Stuck in Firmware Upgrade of ICX 7150 Switch to .8095g - user name and password issue

[eldmattd]

I am upgrading firmware via USB. I have completed through Figure 20: Boot Switch from Secondary Partition. So, secondary partition version is 8095g. I remoted in to the Switch previously via NC command in Terminal (Macbook). It did not require a user name/password. After the upgrade, I am trying to remote in and NC command no longer supported in that version. SSH and Web remote-in options are supported but require a username and password. I have tried ALL known combinations with no luck. 8095g Release notes show user name is "super" with "sp-admin" but that did not work. The username and password on my home's access panel did not work. I cannot get in. Any ideas?

[cmak]

You may try those default login combination. 

Reference: https://support.ruckuswireless.com/articles/000015153

Worst case, you may factory default it
Reference:
https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Process-for-performing-a-phy...

[Yarenis]

Hi @eldmattd 

Thank you for the details provided. Please follow up with the next guides to recover access. By default, the new version requires authentication, and once it's upgraded, it will ask to change the password; by default, the user must be super:

Default Admin Login Username/Password for RUCKUS ICX-7150-C12P Switches and Wi-Fi Access Points

https://support.ruckuswireless.com/articles/000015153

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Default-Admin-Login-Username...

Best regards,

RUCKUS | Lennar Home Community Support

[eldmattd]

Hi Yarenis, thanks for the reply. I already reviewed that page and tried all combinations of default user name and passwords with no luck. It's odd because I am 99% confident that I never changed the user name or password to my Switch. I'd hate to have to do a factory reset and try it all over again but it sounds like that's my only option. 

[Yarenis]

Hi @eldmattd 

Factory reset will be one option, the other will be follow up the password recovery process, owever console access must be required, let me share the steps:

1. Gain console access

Establishing Console CLI Access on the RUCKUS ICX-7150-C12P Switch

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Establishing-Console-CLI-Acc...

2.Now you are over CLI follow up the next steps:

Tutorial video: Password Recovery on a Ruckus ICX

https://www.youtube.com/watch?v=XJS28DWbHM4

A: Console access to the switch 

B: Reset the device (power cycle the switch) 

Commands: 

C- Enter “b” to stop at boot monitor 

Enter the next command no password 

(skips the password check when the system comes back in the next boot) 

D- Enter the next command boot 

E-Set new password Commands: 

Enable 

Config t 

usernameNEWUSERpasswordNEWPASSWORD 

Show user 

Wr mem 

Reload 

3.Now you are back, you will be able to upgrade the unit

Best regards,
Yarenis Hernández
RUCKUS | Lennar Home Community Support