Description:
In certain situations, performing a physical factory reset or hardware reset of the RUCKUS ICX-7150-C12P Switch becomes necessary that restore the Switch to its factory default settings. This RUCKUS Lennar Knowledge Base article aims to guide Lennar Home users through the proper procedure for effectively hard resetting the RUCKUS ICX-7150-C12P Switch utilizing a paper clip.
Why do we need a physical factory reset of the RUCKUS ICX-7150-C12P Switch?
In certain situations, you may encounter issues with the Switch that necessitate a physical factory reset. For instance, if the Switch is continuously booting up, stuck in boot mode (indicated by an Amber/Orange SYST LED and a Green PWR LED), or if you need to restore the device to its factory default configurations.
Environment:
- Product(s): RUCKUS ICX-7150-C12P Switch.
- Software / Firmware Version: -NA-
- Other Conditions: Not Application
Solution or Process:
1. Locate the reset button: On the RUCKUS ICX-7150-C12P switch, the reset button is usually located on the front panel. It may be labeled as "Reset" or "Factory Reset." (Please refer to Figure 1 for visual guidance)
2. Power off the switch: Before proceeding with the hard reset, power off the switch by disconnecting the power cable from the power source.
3. Press and hold the reset button: Using a pointed object such as a paperclip or a pen tip, press and hold down the reset button. Hold the button down for about 10-15 seconds. (Please refer to Figure 2 for visual guidance)
Figure 2: Illustrates the action of pressing the reset button using a paper clip
4. Power on the switch: While continuing to hold down the reset button, reconnect the power cable to the switch to power it on. Continue holding the reset button until you see the switch's LED indicators start to blink or until you observe other signs indicating that the reset process is underway. (Please refer to Figure 3 for visual guidance)
Figure 3: depicts the process of holding the reset button while observing flashing LEDs on the Switch
5. Release the reset button: Once you see the LED indicators blinking or after a few seconds, release the reset button. (Please refer to Figure 4 for visual guidance)
Figure 4: illustrates the sequence of flashing LEDs on the switch for a period following the release of the paper clip from the reset button
6. Wait for the reset process to complete: Allow the switch to complete the reset process, which may take a few minutes. During this time, the switch will reboot and restore its factory default settings.
7. Verify the reset: Once the switch has finished rebooting, you can verify that the reset was successful by attempting to access the switch using the default credentials (username: admin, password: password). You can also physically inspect the switch to ensure that the LED indicators have returned to their default state with Green PWR and SYST LEDs. (Please refer to Figure 5 for visual guidance)
Figure 5: The RUCKUS ICX-7150-C12P Switch's SYST and PWR LED indicators turning Green, indicating that the switch has returned to its normal operational state
8. Video Demonstration: Please refer to the following Video on Physical Factory Reset With Reset Button for a detailed explanation of the physical factory reset process for the RUCKUS ICX Switch.
Troubleshooting Tips:
- Ensure Continuous Power Supply
Make sure the switch is connected to a stable power source during the reset process. Interruptions may cause the reset to fail or corrupt the boot sequence. - Hold the Reset Button Correctly
Use a straightened paper clip to press and hold the reset button for at least 10–12 seconds until the STAT and PWR LEDs start flashing together, indicating a successful reset initiation. - Avoid Using Sharp or Damaging Tools
Do not use needles or metal objects that can break inside or damage the reset button. A standard paper clip is ideal. - Wait for Reboot Completion
After releasing the reset button, give the switch 3–5 minutes to fully reboot. During this time, avoid unplugging power or interacting with the device. - Check for Proper LED Behavior
Post-reset, the PWR (Power) LED should be solid green and STAT (Status) LED should be blinking green, indicating the device is operational. - No Power or LEDs After Reset?
If there are no lights or response after reset, check:
- The power cable and power outlet
- Try a different known-good outlet or cable
- Confirm that the switch is not stuck in boot mode (all LEDs off or amber)
- Switch Stuck in Boot Mode?
If the switch fails to boot up after reset, it may be in boot/ROM mode. In this case:
- Perform the reset again ensuring proper timing
- If still unresolved, connect via console cable for the Switch Software Recovery.
Still Need Help?
If you’re still experiencing issues or need help with any of the steps:
Visit the RUCKUS Lennar Home Support Community
Post your query or share a photo of your RUCKUS ICX-7150-C12P Switch and RUCKUS Access Points, our support team and community members are here to assist you.
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