Sonos Sub Gen3 pairing issues with Arc and Ruckus Unleased

[Awp23]

Hello,

I have been reading a few articles about some of the default settings that Ruckus APs utilize and have been experiencing what appears to be a common problem for those with a similar setup to me where my Sonos Sub won't pair properly with the Arc (I get the Arc +? issue).  I proceeded to login to my master AP with Putty and change some config settings (disabled directed multicast, enabled spanning tree protocol).  I also went onto my router (tp-link wired) and enabled UPnP and IGNP Proxy, but I still get the same issue where my Sub won't stay paired with my Arc.  

Am I missing something? Should I reboot my router and my APs and try again?  My sub pairs with the Arc now (which normally it wouldn't even pair on first attempt) but it won't stay paired.  I saw another post where someone with other APs needed to also disable mcast on the ports for the specific AP model, but I tried that and CLI wouldn't let me change port settings for the R510.  Any other ideas or tips (wired ethernet is not an option)?

Thanks!

Anthony

[Sonosspeakers]

Hi, I am also having issues connecting the Sonos subwoofer to the Sonos Arc soundbar. I am not tech savy and do not understand most of the acronyms nor where to access my router information. Is there a step-by-step process to solve this issue?

[Yarenis]

Hi @Sonosspeakers 

If you have the same issue, you need to run the same commands, or just wire the sub.

1:Find the IP address of the Master Access Point, this cam be found in the APP, Unleashed Dashboard, or you can use the next guide to discover your network device's IP address.

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

2:Now you know the IP address, you need to gain remote access to the Master Access Point using any of the next two Application: Putty or Mobaxterm, you can follow up the next guide:

How to remotely access to 'ICX 7150-12P' or 'access points' "Network devices"

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-remotely-access-to-IC...

3:You will be requested for credentials which must be the same you used in the Unleashed APP or Dashboard, if you don't know the credential test the next combination:

Username:                      Passwords:

  admin                             sp-admin

                                          Lennar

                                          lennar

                                          ruckus

                                          Ruckus!

                                          Ruckus1

                                          admin

                                          password

4:once you gain access you need to run the next set of commands to disabled Directed Multicast/Broadcast.

Command	Explanation
no qos directed-multicast	This prevents the WLAN from converting multicast traffic to unicast
qos directed-threshold 0	This disables BOTH directed broadcast and directed multicast on the SSID. If there is only a single client, it will receive broadcast traffic as broadcast and multicast traffic as multicast.

Commands:

>enable

Ap-mode

ruckus(ap-mode)# set qos eth0 directed multicast disable

ruckus(ap-mode)# set qos eth1 directed multicast disable

ruckus(ap-mode)# set qos eth0 igmp disa

ruckus(ap-mode)# set qos eth1 igmp disa

ruckus(ap-mode)# set qos eth1 classification disa

ruckus(ap-mode)# set qos eth0 classification disa

ruckus(ap-mode)#
ruckus(ap-mode)# quit

Best regards,

Yarenis Hernández

Technical Support Engineer | L2 TAC Wired