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Software recovery on an ICX7150 switch - Problem at COM Identification Step

New Contributor


I was following the topic on how to perform a software recovery on the ICX7150:

But I am getting stuck at the step identifying the "COM#". It appears maybe there's a different console cable I need to use? If it's the console cable problem, can you recommend one that I can buy to proceed with this process? 


Or is there another recommendation on how to proceed?

I tried uploading photos but am not being giving permission to. Please help.




Hi @32huynh 


Thank you for contacting RUCKUS Lennar Home Community.

Hope you are doing well!!!

Thank you for the detailed information you shared.

As per the case description, I could understand that your ICX-7150-C12P Switch is stuck in the boot mode, and you are stuck in the software recovery process. 

Did you try a physical reset of the Switch?

If not, please try to reset the Switch as described below:

1. Please try to disconnect from the Power outlet the ICX-7150 and reconnect.

2. Please try to press the reset button using a paper click or a small stick 

  • Remove power from the switch.
  • Press and hold the Reset button while applying power to the switch.
  • After all the system LEDs flash amber, release the Reset button.

Below is the Guide and Videos link for your reference:

Video link:

If the reset doesn’t make any difference, please check the below description:

Seems like during the software recovery process it’s not fetching the image which you downloaded, due to which there is an error “Retry count exceeded; starting again”. 

I see the files you selected are in the .jpg extension (please refer to the below screenshot). It should be in the .bin extension by default when you download it. Please download the firmware file of 08.0.90k once again from the support portal and try again. (Please follow step 5 from the guide)


Please check and make sure you have created a separate image folder for 2 files mnz10115.bin and SPS08090k.bin as highlighted in the screenshot below. (Folder name is ‘Upgrade’ in below screenshot example)

Also please make sure, TFTP is correctly configured with the correct folder (folder of 2 files mnz10115.bin and SPS08090k.bin) and Server interfaces as marked in the below screenshot as an example.

Please check and retry the software recovery process once again. And let me know if you have any queries in this regard.

Thank you again for your patience.


Best regards,

Imran Sanadi

RUCKUS Lennar Home Community.


View solution in original post


New Contributor

I successfully get past the console cable portion, but am now getting stuck at the "update_primary"

SPS08090k.bin.jpgUpdate Primary.jpg

Sorry disregard previous image. This is the correct image. I keep getting a retry count exceeded.Update Primary.jpg