But I am getting stuck at the step identifying the "COM#". It appears maybe there's a different console cable I need to use? If it's the console cable problem, can you recommend one that I can buy to proceed with this process?
Or is there another recommendation on how to proceed?
I tried uploading photos but am not being giving permission to. Please help.
If the reset doesn’t make any difference, please check the below description:
Seems like during the software recovery process it’s not fetching the image which you downloaded, due to which there is an error “Retry count exceeded; starting again”.
I see the files you selected are in the .jpg extension (please refer to the below screenshot). It should be in the .bin extension by default when you download it. Please download the firmware file of 08.0.90k once again from the support portal and try again. (Please follow step 5 from the guide)
Please check and make sure you have created a separate image folder for 2 files mnz10115.bin and SPS08090k.bin as highlighted in the screenshot below. (Folder name is ‘Upgrade’ in below screenshot example)
Also please make sure, TFTP is correctly configured with the correct folder (folder of 2 files mnz10115.bin and SPS08090k.bin) and Server interfaces as marked in the below screenshot as an example.
Please check and retry the software recovery process once again. And let me know if you have any queries in this regard.