Software Recovery on the ICX 7150

[tylershelton]

Are there any instructions on how to do a software recovery on the ICX 7150 switch? I am not seeing any on the knowledge base. The switch has an amber SYS light and green PWR light after a power surge. I have tried factory resetting the switch many times. I do not have access to a windows laptop. 

[pinky_ruckus]

Hi @tylershelton ,

Thank you for sharing the response.

We appreciate the information you've provided regarding your efforts to perform software recovery on the RUCKUS ICX-7150-C12P Switch.

AS you mentioned that you are getting a 'ping not alive' error during the software recovery process, we recommend temporarily disabling the Windows firewall. 

Please refer to the below RUCKUS Lennar Knowledge Base self-help article on Fixing “host 192.168.0.x is not alive” (not alive) error during the Switch Software Recovery Process

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-host-192-168-0-x-is-n...

Also, please share a picture of the software recovery cable connections between Switch and laptop.

Please let us  know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[pinky_ruckus]

Hello @tylershelton ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[pinky_ruckus]

Hello @tylershelton ,

Greetings!

This is a follow-up in reference to the case you have opened in the Ruckus Lennar Support Community.

I would like to know if you require further assistance since our last correspondence. Should you have any questions or if the status of your case has changed, please let me know by responding to this post.

Please feel free to contact if you have any further concerns regarding the same.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.

[tylershelton]

I was able to get the ping not resolved issue fixed by turning off the windows firewall, and then I was able to complete the rest of the process. You can close this. Thank you! 

[pinky_ruckus · Accepted solution]

Hello @tylershelton ,

Thank you for sharing the response.

We are glad to know that the issue is resolved, and you were able to complete the reset process.

Please feel free to contact us if there are any issues in this regard in future.

Thank you for your patience and understanding.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community.