Software Recovery on the ICX 7150

[tylershelton]

Are there any instructions on how to do a software recovery on the ICX 7150 switch? I am not seeing any on the knowledge base. The switch has an amber SYS light and green PWR light after a power surge. I have tried factory resetting the switch many times. I do not have access to a windows laptop. 

[pinky_ruckus]

Hi @tylershelton ,

Greetings!

Thank you for contacting RUCKUS Lennar Home Community.

I hope you are doing well!!!

Thank you for the information you shared.

From the case description, I understand that the status lights on the Switch is Amber and the PWR light is Green which means that the Switch is stuck in the boot mode after the power outage.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to fix the issue when the Switch is in boot mode.

https://community.ruckuswireless.com/t5/RUCKUS-Lennar-Support-Knowledge/Fixing-RUCKUS-Switch-with-an...

We suggest using a Windows laptop, that would be an easy process for performing software recovery.

If you cannot use a Windows laptop, please try getting console access as described in the below link: We have instructions for MAC as well.

To assist with obtaining console access on a Mac, please refer to the following video:

Video on Console Access for Mac

Additional video: https://www.youtube.com/watch?v=ZUREx-161H4

Kindly disregard the drivers demonstrated in the video. Instead, please download and install the drivers listed below before accessing the switch via the Mac terminal:

Mac iOS System Solution:

Install the necessary drivers to enable communication with the switch (ICX-7150-C12P) using a USB Type-C to console cable.

Drivers:

• Silicon Labs USB-to-UART Bridge VCP Drivers
• Ruckus Brocade ICX-7150 USB Serial Driver for Mac

Once done, please try Software Recovery process and let me know if you have any further questions.

Thank you for your patience.

Best regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[tylershelton]

Hi, thank you, I am attempting to do the software recovery on a PC, but I am unable to locate the boot files on the ruckus website. When I download the file listed, I only see image files. I do not see 8090k installs either. 

[pinky_ruckus]

Hello @tylershelton ,

Thank you for the response.

I understand that you are unable to locate the boot files when you download the 08.0.90k file.

Please download the file using the below link from the support portal:

https://support.ruckuswireless.com/software/2854-ruckus-icx-fastiron-08-0-90k-ga-software-release-zi...

Once you download the file, you will be able to locate boot files under the 08.0.90k folder.

Please follow the below RUCKUS Lennar Knowledge base self-help article which will help you to perform Software recovery on ICX-7150 Switch                       https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-a-Software-re...

Please let us know if you have any queries in this regard.

Thank you for your patience and understanding.

Regards,

Pinky Rajendran

RUCKUS Lennar Home Community

[tylershelton]

Hi Pinky, thanks, I have downloaded this file. I have made it to the step com3 putty where I go to ping 192.168.0.2 but it shows ping failed; 192.168.0.2 is not alive. I am connected from my laptop to the management port of the switch via ethernet.