SWITCH 7150 does not power

[Patty]

After losing power, my ceiling WAPs stopped receiving power from the POE cable.

The internet is still feeding to the WAP units. I tested this by plugging the POE cable directly into my computer and the Internet works great. I have also tested the WAPs by plugging them in directly to a power source and they come back online and work great.

How do I get my switch unit to start pushing power to the WAP units again via the POE cable?

[Patty]

 

[Jayavidhya]

Hi @Patty 

Based on your description it seems like your Switch is in an unsupported and unstable version (8061a). To avoid any issues in the future, we suggest you to upgrade the switch to a new latest stable version (8095g version). I will explain how to Upgrade the Switch in the later part of this post.

Here are two options to perform the upgrade to the recommended code 08095, take in consideration that like you are in an old code, the upgrade must be done twice from where you are 08061 to 08080f then from 08080f to 08095 UFI.

1.Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

2. Upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

3. Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Patty]

 tried this with no luck. this switch is bad.   I have tried everything you have asked me to do.  Imran remoted into our system and worked with me for over an hour.  Our system has been down since 9/7/23

[Jayavidhya]

Hi @Patty 

The picture you have provided is not clear. Please share the clear picture of the image showing the error you are getting.

Please let us know if you have any queries in this regard.

Best regards,

Jayavidhya

Lennar Home Community

[Patty]

I zoomed into the picture at its pretty clear but I'll send it again. I was not able to move forward from this step. I attempted 2 more times.