Rukus Unleashed Support for checking system and updating

[gadamsgran4]

HELP !!!!

I have a Rukus Unleashed system in my Lennar home (built 2018) in Texas.

In October-2022, a Rukus Technician updated my system and gave me the detailed steps to do the same on a quarterly basis.  Imagine my surprise and shock when I tried to log in today and found out that Lennar support is gone via phone or chat.   And to top things off, the instructions now do not work to check my system and to check for downloads. Can someone provide me with the technical step-by-step actions needed to check my system for latest upgrades and then how to install them ?   HUGE THANK YOU !

George Adams

[Jayavidhya]

Hi @gadamsgran4 

Please follow the below steps to login to RUCKUS account.

1. Using your the Wi-Fi configuration settings on your client device (such as a laptop or mobile device), select and associate to the WLAN from RUCKUS devices
2. If not automatically redirected, in your browser's URL bar, enter the following address and press Enter: unleashed.ruckuswireless.com

https://docs.ruckuswireless.com/unleashed/200.1.9.12/t-LogInRunSetupWizard.html

If this step does not work please follow the below steps to login to RUCKUS account.

An IP address is a unique address (logical) that identifies a device on the internet or a local network like your home.

1- To login , we must identify the ‘currently’ IP address of the AP.

I will leave you a guide how to perform an IP scanner on your local network to identify the AP IP address very easily. 

How to find my Ruckus “Devices IP address” using free applications

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-find-my-Ruckus-Device...

Try to gain access to the Unleashed dashboard using the next bundle of credentials, the user is lower case and the password will change, so test all of them.

Username:                      Passwords:

  admin                             sp-admin

                                          Lennar

                                          lennar

                                          ruckus

                                          Ruckus!

                                          Ruckus1

                                          admin

                                          password

Mobile APP 

https://www.youtube.com/watch?v=L_oAReVK1qo

Ruckus Unleashed Set-up using your Mobile

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/Ruckus-Unleashed-Set-up-usin...

Please follow the below link to upgrade the switch.

How to Upgrade a Switch ICX-7150-C12P using a USB flash drive

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

How to upgrade a Switch ICX7150-C12P via TFTP

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-Upgrade-a-Switch-ICX-...

Upgrade a switch via Web GUI (ICX7150 Switch)

https://community.ruckuswireless.com/t5/RUCKUS-Support-for-Lennar-Homes/How-to-perform-an-Upgrade-vi...

Best regards,

Jayavidhya

Lennar Home Community